Our member service representatives are available during business hours (8:30 am - 5:30 pm) to answer any questions you might have regarding your NW Preferred Federal Credit Union accounts.

Tigard Branch

Main Line | 503.620.6248
Toll Free | 866.236.6968
Fax | 503.684.2494

North Santiam Community Branch

Main Line | 503.769.3489
Fax | 503.769.1428

Lost or Stolen ATM Card

Inside the U.S. | 800.754.4128
Outside the U.S. | 414.341.6535 

Callers that are unable to use the 800 number should use the alternate number listed. This alternate number is capable of accepting collect calls if necessary.

Lost or Stolen Debit Card *** after hours only ***

Toll Free | 800.682.6075

Outside the U.S. - collect calls accepted  | 206.352.3482 

Lost or Stolen Visa Credit Card *** after hours only***

Toll Free | 800.991.4961

Outside the U.S. | 410.581.3836 

Visa InfoLine

Toll Free | 800.573.0029

ServiceLine Plus (Check Reorder)

Toll Free | 800.355.8123

Lost or Stolen Checks/Stop Payment

To report lost or stolen checks and place a Stop Payment, please call your local branch:

Tigard Branch | 503.620.6248

Stayton Branch | 503.769.3489

You can also place a Stop Payment by visiting our Connexus Online Banking Service.